Help & Support

Find help with your SONG membership, website account, payments, orders and deliveries.

Choose the subject you need below.

1. Registering for the SONG Website
   Find out how your SONG website account is created, how to set your password, and what to do if an account already exists for your email address.
   
   
2. Joining SONG
   Information about UK and overseas membership, membership packs, payment methods, postage and customs charges.
   
   
3. Renewing your SONG Membership
   Find out when you can renew, how renewal works, and which payment and membership pack options are available.
   
   
4. Forgotten Password or Account Access
   Reset your password or get help if you can no longer access the email address connected to your SONG account.
   
   
5. Managing Your SONG Account
   Update your name, address and email address. Find out what to do if you move to another country.
   
   
6. Ordering SONG Merchandise
   Help with ordering CDs, clothing, calendars, tour brochures and other SONG merchandise.
   
   
7. Payments and Payment Problems
   Information about card payments, Wise bank transfers, cheques and postal orders.
   
   
8. Postage, Delivery and Customs
   Information about postage, delivery times, overseas customs charges and problems with delivery.
   
   
9. Returns, Refunds and Problems with an Order
   Find out what to do if an item is damaged, faulty, incorrect or needs to be returned.
   
   
10. Contact SONG
    Use our contact form if you still need help or need SONG to check something for you.
    
    
11. Translate This Site
    Find out how to use your browser to translate the SONG website into another language.
    
    
12. Leaving SONG or Privacy Requests
    If you want to leave the fan club, request information about your personal data, or make a privacy-related request, please contact SONG.
    
    
    You can also read our Privacy Policy and Terms and Conditions.