Ordering SONG Merchandise
SONG merchandise is available through the website shop.
Log in to your SONG account before ordering.
How to place an order
- Open the merchandise shop.
- Choose the item you want.
- If the item has options, such as a T-shirt size, choose the correct option.
- Select Add to cart.
- You can continue shopping and add other merchandise to the same order.
- When you have finished, open your cart.
- Check the items and quantities carefully.
- Continue to checkout.
- Check your name, delivery address and email address.
- Choose your payment method and place your order.
Membership and merchandise orders
A SONG membership must be ordered on its own.
Do not add merchandise to an order containing a new membership or membership renewal.
If you want to order merchandise as well as renew your membership, complete the membership order first.
You can then place a separate merchandise order.
Postage
Postage is calculated automatically from the items in your order and the delivery destination.
Some items may need to be sent in separate parcels because of their size or packaging.
The postage shown at checkout is calculated using the parcels required for your order.
Overseas orders
International postage is added automatically.
Customs, import charges or postal handling charges may also apply, depending on the destination.
Where SONG can calculate and collect these charges at checkout, they will be shown before you pay.
Where additional charges must be paid after the parcel reaches your country, this will be explained during checkout.
Check your delivery address carefully before placing an overseas order.
After you place your order
You will receive an order confirmation by email.
Keep this email until your order has arrived.
It contains your order number, which will help SONG find your order if you need assistance.
If there is a problem with your order
If you ordered the wrong item or entered the wrong delivery details, contact SONG as soon as possible.
If your order has already been prepared or posted, it may not be possible to change it.
If an item arrives damaged, faulty or incorrect, see the Returns, refunds and problems with an order help page.
Need more help?
If you still need help, use the Contact SONG page.