Payments and Payment Problems

The payment methods available at checkout depend on the country connected to your SONG membership or order.

Card payments

Debit and credit card payments are processed securely by Stripe.

SONG does not store or have access to your payment card details.

SONG prices and orders are in pounds sterling (GBP).

If you are outside the UK, Stripe may give you the option to pay in your local currency.

SONG does not add a card payment fee.

UK payment methods

UK members can pay by:

• Debit or credit card
• Cheque or postal order

Wise bank transfer is not available for UK orders.

Paying by cheque or postal order

Choose Cheque or Postal Order at checkout and place your order.

Payment instructions will be sent to you by email.

Please make the cheque or postal order payable to SONG.

Include a note containing your order number, name and address.

Your order will be processed after your payment has been received and cleared.

European payment methods

European members can pay by:

• Debit or credit card
• Wise bank transfer

Paying by Wise bank transfer

1. Choose WISE Bank Transfer (European members) at checkout and place your order.
2. Your order confirmation will contain a Wise payment link for the exact amount of your order in pounds sterling.
3. Use the link to make the payment.
4. Your order will remain on hold until SONG has received the payment.

Do not change the payment amount.

Other overseas payment methods

Members outside the UK and Europe currently pay by debit or credit card.

If your card payment does not work

• Check that the card details you entered are correct.
• Check that your billing details are correct.
• Your card provider may decline or block a payment.
• If you are unsure whether a payment has been taken, do not keep placing the same order again.
• Check your email for an order confirmation and check your SONG account.
• If you still need help, contact SONG and include your order number if you have one.

If Wise is not shown at checkout

Wise is only offered where it is available for your country.

Do not choose a different country to make another payment method appear.

If you believe Wise should be available for your order, use the Contact SONG page before placing another order.

If you have placed an order but have not paid

Do not create another identical order unless SONG asks you to.

Use the Contact SONG page and include your order number.

Need more help?

If you have a payment problem that is not covered here, use the Contact SONG page.